Outside The Box blogs, Autodesk University anecdotes, articles, blog digests, and product news in chronological order. See Articles for the same material by subject.
One of the stages in simplifying an AutoCAD software problem is to rule out (or in) third party add-ons as the cause. To do that, you’ll need a “plain vanilla” test bed configuration that consists of only the out-of-the-box components with no add-ons loaded. …
When a customer reports a drawing-specific issue, the next stage in simplifying the problem is to eliminate all drawing content that has no bearing on the problem. Unless the drawing object that causes the problem is obvious and can be immediately ascertained, I use the divide-and-conquer method to zero in on the cause. …
One type of support request that I occasionally receive from CADVault users goes something like “when I create a vault, AutoCAD crashes”. I’ve learned that problems like this are usually drawing-specific, so before going any further in simplifying the problem I ask the customer to check whether the problem occurs in an empty drawing. But there’s a trick to this. …